Shipping & Returns

Shipping Policy

All packages are shipped USPS Priority Mail. Currently we only ship within the United States.

Customers will be emailed the shipping confirmation and tracking number as soon as they are shipped.

All orders are made to order by hand in our workshop, in Star, Idaho. Please expect 1-2 weeks for signs to be created and processed.

*For the Holiday season please anticipate additional delays. You can always reach out to us with questions about your order at info@heartwoodshop.com

Lost or Stolen Packages

Heartwood Frames + Custom Designs is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, Heartwood Frames + Custom Designs will confirm the delivery to the address provided, date of delivery, and tracking information for the customer to investigate.

Heartwood Guarantee

We work hard to provide each and every one of our customers with the highest quality, beautifully hand-made products.  All of our original products* are backed by a 30 Day Money Back Guarantee. If you are not in love with your product, we will do whatever it takes to make sure you are 100% satisfied with your purchase. Simply email us at support@heartwoodshop.com with any return/refund inquiries.

*30 Day Money Back Guarantee does not apply to products on Discounted Items page